IT Service Desk Technician (BP/EP) Occupational Certificate

Overview and Award Outcomes

Overview

The IT Service Desk Technician is responsible for taking calls, troubleshooting, tracking and resolving issues for customers. This person must be an excellent communicator and troubleshooter who can excel in a fast paced environment. This certificate is designed for the individual seeking a position in the computer service desk environment. Students gain the skills necessary to operate, configure, and troubleshoot including an awareness of issues surrounding computer security in today's highly technological world. Students are also introduced to the concepts and practices required of an entry-level technology professional in an effort to prepare them to become service providers.Prerequisite: Basic computer literacy, familiarity with the Internet, college-level reading and communication ability, and proficiency in basic mathematics. All students must pass the Computer Literacy assessment test before registering for these courses.

Award Outcomes

Understand changing role of IS Professionals.

Describe issues surrounding computer security.

Provide solutions using office suite.

Perform basic operating system functions.

Exhibit customer service skills.

Utilize office suite personal information manager.

Apply problem-solving methodologies.

Provide critical-thinking solution strategies.

Differentiate desktop vs. cloud apps.

Career Opportunities

Positions are available as an IT Service Desk Technician, IT System Specialist, and PC Technician.

Program Requirements

Technical Studies Required 23 Credits

Course NumberCourse TitleCourse Credits
CCIS1000Information Systems

3

CCIS1005Computer Security Awareness

3

CCIS1080Microsoft Office Productivity Apps 1

3

CCIS1095Microsoft Office 365

2

CCIS1102PC Operating Systems

3

CCIS2065Help Desk/User Support

3

CCIS2675A+ Hardware Support

3

CCIS2680A+ Software Support

3

General Education Required 0 Credits

General Education Elective 0 Credits

Technical Studies Elective 0 Credits

Total Occupational Certificate Credits 23

Semester Sequence

Completion of this award may require taking courses at both campuses. For more information, please contact  your faculty program advisor.

Qualifying score on the computer literacy assessment test or CPLT1100 or CPLT1200.

First Semester

Course NumberCourse TitleCourse Credits
CCIS1000Information Systems

3

CCIS1095Microsoft Office 365

2

CCIS2675A+ Hardware Support

3

CCIS1102PC Operating Systems

3

Total Credits  11

Second Semester

Course NumberCourse TitleCourse Credits
CCIS1005Computer Security Awareness

3

CCIS1080Microsoft Office Productivity Apps 1

3

CCIS2065Help Desk/User Support

3

CCIS2680A+ Software Support

3

Total Credits  12

Graduation (23 Credits) 

Prerequisite: Basic computer literacy, familiarity with the Internet, college-level reading and communication ability, and proficiency in basic mathematics. 

Semester listings reflect the recommended sequence. Due to circumstances beyond our control, the information herein is subject to change without notice. This listing is to be used strictly as an advising tool. 


6/11/2018 : BP 2123 / EP 2124