IT Support (BP/EP) Associate in Applied Science Degree

Overview and Award Outcomes

Overview

IT Support will train the student for employment providing service to computer users, including hardware and software installation and technical assistance. Coursework includes experiences and instruction in communication and problem-solving skills as well as technical training with hardware, software, operating systems, application software and network operations.

IT Support will prepare the student to select, maintain, configure and oversee the installation of business-oriented computers and software. Students will also know how to train and support users to include skills to analyze problems and resolve recurring difficulties such as issues surrounding computer security in today's highly technological world. This person must be an excellent communicator and troubleshooter who can excel in fast paced environment.

Award Outcomes

Compare decision making solutions.

Understand changing role of IS Professionals.

Describe issues surrounding computer security.

Construct relational databases with an efficient design.

Produce variety of business documents.

Create dynamic presentations.

Perform basic operating system functions.

Apply basic networking functions.

Administer a network operating system.

Make decisions regarding project task management.

Exhibit customer service skills.

Demonstrate integration features of office suite.

Utilize office suite personal information manager.

Apply problem-solving methodologies.

Provide critical-thinking solution strategies.

Demonstrate effective written communication skills.

Demonstrate effective oral communication skills.

Career Opportunities

Positions are available as IT Support Specialist, IT Trainer, IT Coordinator, Help Desk and Computer Lab Assistant.

Program Requirements

Technical Studies Required 42 Credits

Course NumberCourse TitleCourse Credits
CCIS1000Information Systems

3

CCIS1005Computer Security Awareness

3

CCIS1080Microsoft Office Productivity Apps 1

3

CCIS1090Microsoft Office Productivity Apps 2

3

CCIS1095Microsoft Office 365

2

CCIS1102PC Operating Systems

3

CCIS1105Network Essentials

4

CCIS1110Windows Admin 1

3

CCIS1121Linux Admin 1

3

CCIS2055Project Management

3

CCIS2065Help Desk/User Support

3

CCIS2090Microsoft Office Integration

3

CCIS2675A+ Hardware Support

3

CCIS2680A+ Software Support

3

CCIS2875Workplace Readiness Skills Assessment

0

General Education Required 9 Credits

Course NumberCourse TitleCourse Credits
ENGL2125Technical Writing

3

COMM2060Small Group Communication

3

Choose one of the following:

Course NumberCourse TitleCourse Credits
Any course from Goal 3 (Natural Sciences), Goal 4 (Mathematical/Logical Reasoning), or Goal 5 (History and the Social and Behavioral Sciences) of the Minnesota Transfer Curriculum

3

General Education Elective 6 Credits

Choose credits from Hennepin Technical College’s 2000-level general education courses.

Technical Studies Elective 3 Credits

Any CCIS Course that is not required for this award may be used as an elective.

Recommended:

CCIS1032Access 2016

3

CCIS1035Word 2016

3

CCIS1042PowerPoint 2016

3

CCIS1301HTML & CSS

3

CCIS1310Publisher 2016

3

CCIS1515Programming Overview

3

CCIS2122Linux Admin 2

4

CCIS2150Windows Admin 2

4

CCIS2385IT Internship

2 - 8

CCIS2685A+ Exam Prep

1

Total Associate in Applied Science Degree Credits 60

Semester Sequence

Completion of this award may require taking courses at both campuses.  For more information, please contact your faculty program advisor

Prerequisite: Qualifying score on computer literacy assessment test or CPLT1000 or CPLT1100 or METS1000

First Semester

Course NumberCourse TitleCourse Credits
CCIS1000Information Systems

3

CCIS1005Computer Security Awareness

3

CCIS1080Microsoft Office Productivity Apps 1

3

CCIS1102PC Operating Systems

3

General Education Electives

3

Total Credits  15

Second Semester

Course NumberCourse TitleCourse Credits
CCIS1090Microsoft Office Productivity Apps 2

3

CCIS1095Microsoft Office 365

2

CCIS1105Network Essentials

4

CCIS2675A+ Hardware Support

3

ENGL2125Technical Writing

3

Total Credits  15

Third Semester

Course NumberCourse TitleCourse Credits
CCIS1110Windows Admin 1

3

CCIS1121Linux Admin 1

3

CCIS2680A+ Software Support

3

General Education Electives

3

Choose 3 credits from MnTC Goal Area 3, 4, or 5

3

Total Credits  15

Fourth Semester

Course NumberCourse TitleCourse Credits
CCIS2055Project Management

3

CCIS2065Help Desk/User Support

3

CCIS2090Microsoft Office Integration

3

CCIS2875Workplace Readiness Skills Assessment

0

Technical Studies Electives

3

COMM2060Small Group Communication

3

Total Credits  15

Technical Studies Electives

Recommended:

Course NumberCourse TitleCourse Credits
CCIS1032Access 2016

3

CCIS1035Word 2016

3

CCIS1042PowerPoint 2016

3

CCIS1301HTML & CSS

3

CCIS1310Publisher 2016

3

CCIS1515Programming Overview

3

CCIS2122Linux Admin 2

4

CCIS2150Windows Admin 2

4

CCIS2385IT Internship

2 - 8

CCIS2685A+ Exam Prep

1

Choose a Total of:  3 Credits

General Education Electives

Hennepin Technical College's 2000-level general education courses meet the guidelines of the Minnesota Transfer Curriculm (mnTC).

Course NumberCourse TitleCourse Credits

Choose a Total of:  6 Credits

MnTC Goal Area 3

A complete list of MnTC courses and Goal Areas that can be used to meet General Education requirements can be found at www.hennepintech.edu. The same course cannot satisfy more than one MnTC Goal Area requirement.

Course NumberCourse TitleCourse Credits
BIOL2001Biology in Society

4

BIOL2005General Biology I

4

BIOL2045Human Biology

4

BIOL2105General Biology II

4

BIOL2125Anatomy and Physiology I

4

BIOL2215Human Physiology

4

BIOL2225Anatomy and Physiology II

4

BIOL2235Microbiology

4

CHEM2000Introduction to Chemistry

4

CHEM2200Essentials of General, Organic and Biochemistry

5

PHYS2001Introductory Physics

3

PHYS2005College Physics I

4

MnTC Goal Area 4

Course NumberCourse TitleCourse Credits
MATH2050Applications of Quantitative Reasoning

3

MATH2150Introduction to Statistics

3

MATH2200College Algebra

4

MATH2250Precalculus with Trigonometry

5

MATH2300Calculus I

5

PHIL2000Introduction to Logic

3

MnTC Goal Area 5

Course NumberCourse TitleCourse Credits
ECON2100Consumer Economics

3

ECON2200Principles of Microeconomics

3

ECON2300Principles of Macroeconomics

3

PSYC2300General Psychology

3

PSYC2310Psychology Throughout the Lifespan

3

PSYC2320Psychology of Living in the 21st Century

3

PSYC2330Abnormal Psychology

3

SOCI2000Marriage and Family

3

SOCI2100Introduction to Sociology

3

SOCI2130Food, Culture and Society

3

SOCI2200Racial and Ethnic Relations

3

 Graduation (60 Credits)

Prerequisite: Basic computer literacy, familiarity with the Internet, college-level reading and communication ability, and proficiency in basic mathematics.

Semester listings reflect the recommended sequence.  Due to circumstances beyond our control, the information herein is subject to change without notice.


6/25/2018 : 2108 / EP 2165