MMST1125 Service Management

This course will cover the basics of customer relations, parts lookup, job documentation and the other aspects of running a service shop business. This course will cover the characteristics of hazardous wastes and its safe handling, storage, and disposal.

Credits

3

Prerequisite

None

Course Requirements and Evaluation

Refer to Course Syllabus for detailed information regarding the requirements and evaluation standards for this course. The Course Syllabus will be distributed the first week of the course.

Learning Outcomes

The following outcomes will be addressed in the course:
Explain the "Do's " of customer relations
Explain the "don'ts " of customer relations
Perform parts lookup for related equipment.
Identify customer dissatisfaction
Identify tools
Acknowledge customer problems
Perform work order completion
Organize tools
Apply customer satisfaction training

Text and References

A list of textbooks required for this course is available at the bookstore.

Course Scheduling

The scheduled hours of instruction include sixteen hours for each lecture credit, thirty two hours for each lab credit and forty hours for each credit of supervised occupational experience (SOE). Lecture credit may include formal or impromptu lectures, demonstrations or discussions with the entire class or with small groups or individuals. Refer to the Credit Details section of this course outline for the credit breakdown.

Accommodations Statement

Disability Services assists students with disabilities who need accommodations to access programs, services and college activities.  If this applies to you, please contact the DS Office on your campus to initiate the accommodations process. 
Brooklyn Park Campus - 763-488-2477
Eden Prairie Campus – 952-995-1544

Campus

Eden Prairie Campus 952-995-1300

Credit Details

lecture:

2

lab:

1