IT Support Specialist (BP/EP) Diploma

Overview and Award Outcomes

Overview

IT Support will train the student for employment providing service to computer users, including hardware and software installation and technical assistance. Coursework includes experiences and instruction in communication and problem-solving skills as well as technical training with hardware, software, operating systems, application software and network operations.

IT Support will prepare the student to select, maintain, configure and oversee the installation of business-oriented computers and software. Students will also know how to train and support users to include skills to analyze problems and resolve recurring difficulties such as issues surrounding computer security in today's highly technological world. This Student must be an excellent communicator and troubleshooter who can excel in fast paced environment.

Award Outcomes

Compare decision making solutions.

Understand changing role of IS Professionals.

Describe issues surrounding computer security.

Construct relational databases with an efficient design.

Produce variety of business documents.

Create dynamic presentations.

Perform basic operating system functions.

Apply basic networking functions.

Make decisions regarding project task management.

Exhibit customer service skills.

Demonstrate integration features of office suite.

Utilize office suite personal information manager.

Apply problem-solving methodologies.

Provide critical-thinking solution strategies.

Identify communication styles.

Demonstrate effective written communication skills.

Career Opportunities

Positions are available as IT Support Specialist, IT Trainer, IT Coordinator, Help Desk and Computer Lab Assistant

Program Requirements

Technical Studies Required 42 Credits

Course NumberCourse TitleCourse Credits
CCIS1000Information Systems

3

CCIS1005Computer Security Awareness

3

CCIS1080Microsoft Office Productivity Apps 1

3

CCIS1090Microsoft Office Productivity Apps 2

3

CCIS1095Microsoft Office 365

2

CCIS1102PC Operating Systems

3

CCIS1105Network Essentials

4

CCIS1110Windows Admin 1

3

CCIS1121Linux Admin 1

3

CCIS2055Project Management

3

CCIS2065Help Desk/User Support

3

CCIS2090Microsoft Office Integration

3

CCIS2675A+ Hardware Support

3

CCIS2680A+ Software Support

3

General Education Required 8 Credits

Course NumberCourse TitleCourse Credits
COMM1050Communication in the Workplace

2

ENGL1026Writing for Careers

3

 

MATH1050Math Pathways Plus for College and Careers

4

or

MATH1060Math Pathways for College and Careers

3

General Education Elective 0 Credits

Technical Studies Elective 0 Credits

Total Diploma Credits 50

Semester Sequence

Completion of this award may require taking courses at both campuses.  For more information, please contact your faculty program advisor.

Qualifying score on the computer literacy assessment test or CPLT1000 or CPLT1100 or METS1000.

First Semester

Course NumberCourse TitleCourse Credits
CCIS1000Information Systems

3

CCIS1005Computer Security Awareness

3

CCIS1080Microsoft Office Productivity Apps 1

3

CCIS1105Network Essentials

4

CCIS1102PC Operating Systems

3

Total Credits  16

Second Semester

Course NumberCourse TitleCourse Credits
CCIS1090Microsoft Office Productivity Apps 2

3

CCIS1095Microsoft Office 365

2

CCIS1110Windows Admin 1

3

CCIS2675A+ Hardware Support

3

 

ENGL1026Writing for Careers

3

Total Credits  14

Third Semester

Course NumberCourse TitleCourse Credits
CCIS1121Linux Admin 1

3

CCIS2090Microsoft Office Integration

3

CCIS2680A+ Software Support

3

COMM1050Communication in the Workplace

2

 

Choose one of the following:

MATH1050Math Pathways Plus for College and Careers

4

MATH1060Math Pathways for College and Careers

3

Total Credits  14

Fourth Semester

Course NumberCourse TitleCourse Credits
CCIS2055Project Management

3

CCIS2065Help Desk/User Support

3

Total Credits  6


Graduation ( 50 Credits )

Prerequisite: Basic computer literacy, familiarity with the Internet, college-level reading and communication ability, and proficiency in basic mathematics. 

Semester listings reflect the recommended sequence.  Due to circumstances beyond our control, the information herein is subject to change without notice.

 

6/24/2019 : BP 2111 / EP 2167