CULA1526 Dining Experience and Expectations

This course examines the detailed operation of a restaurant dining room.  Topics include types of table service, dining room organization and table settings, staffing, responsibilities of dining room personnel, customer sales and service. Includes practical experiences in a public dining room.

Credits

3

Prerequisite

CULA1117 or instructor approval

Course Requirements and Evaluation

Refer to Course Syllabus for detailed information regarding the requirements and evaluation standards for this course. The Course Syllabus will be distributed the first week of the course.

Learning Outcomes

The following outcomes will be addressed in the course:
Demonstrate the general rules of table settings and service
Perform service methods such as banquets, buffets, catering and a la carte
Describe the functions of dining service personnel
Describe training procedures for dining room staff
Describe procedures for processing guest checks using current technology
Explain inter-relationships and work flow between dining room and kitchen operations
Describe sales techniques for service personnel including menu knowledge and suggestive selling
Exhibit knowledge and skills in tableside food preparation and service
Develop human relations skills necessary for working in a front of the house position

Text and References

A list of textbooks required for this course is available at the bookstore.

Course Scheduling

The scheduled hours of instruction include sixteen hours for each lecture credit, thirty two hours for each lab credit and forty hours for each credit of supervised occupational experience (SOE).  Lecture credit may include formal or impromptu lectures, demonstrations or discussions with the entire class or with small groups or individuals.  Refer to the Course Credits section of this course outline for the credit breakdown.

Accommodations Statement

Disability Services assists students with disabilities who need accommodations to access programs, services and college activities.  If this applies to you, please contact the DS Office on your campus to initiate the accommodations process. 
Brooklyn Park Campus - 763-488-2477
Eden Prairie Campus – 952-995-1544

Campus

Brooklyn Park Campus: 952-995-1300

Credit Details

Lecture:

1

Lab:

2