OFCR1317 Medical Office Procedures

This is an introductory course to medical office procedures and the administrative medical assisting profession. Topics covered will include medicolegal regulations, ethical responsibilities, telephone etiquette, customer service, appointment scheduling, medical records management and written communication. Students will utilize a fully online integrated practice management and electronic health record system.




Qualifying score on math assessment test OR MATH1050 or MATH1060 and OFCR1301 and CPLT1005

Course Requirements and Evaluation

Refer to Course Syllabus for detailed information regarding the requirements and evaluation standards for this course. The Course Syllabus will be distributed the first week of the course.

Learning Outcomes

The following outcomes will be addressed in the course:
Describe medicolegal and HIPAA responsibilities in health care
Describe ethical responsibilities in health care
Perform basic medical receptionist clerical functions
Communicate effectively over the telephone
Schedule patient medical appointments and procedures
Manage patient medical records
File records according to appropriate systems and conventions
Prepare written correspondence common to the medical practice setting
Process mail and telecommunications
Utilize a fully online integrated practice management and electronic health record system
Perform an Internet job search for a medical office support position
Create a resume and cover letter for a medical office support position

Text and References

A list of textbooks required for this course is available at the bookstore.

Course Scheduling

The scheduled hours of instruction include sixteen hours for each lecture credit, thirty two hours for each lab credit and forty hours for each credit of supervised occupational experience (SOE). Lecture credit may include formal or impromptu lectures, demonstrations or discussions with the entire class or with small groups or individuals. Refer to the Credit Details section of this course outline for the credit breakdown.

Accommodations Statement

Disability Services assists students with disabilities who need accommodations to access programs, services and college activities.  If this applies to you, please contact the DS Office on your campus to initiate the accommodations process. 
Brooklyn Park Campus - 763-488-2477
Eden Prairie Campus – 952-995-1544


Brooklyn Park Campus and Eden Prairie Campus:  952-995-1300

Credit Details