Overview and Award Outcomes
Overview
IT Support will train the student for employment providing service to computer users, including hardware and software installation and technical assistance. Coursework includes experiences and instruction in communication and problem-solving skills as well as technical training with hardware, software, operating systems, application software and network operations.
IT Support will prepare the student to select, maintain, configure and oversee the installation of business-oriented computers and software. Students will also know how to train and support users to include skills to analyze problems and resolve recurring difficulties such as issues surrounding computer security in today's highly technological world. This Student must be an excellent communicator and troubleshooter who can excel in fast paced environment.
Award Outcomes
Compare decision making solutions.
Understand changing role of IS Professionals.
Describe issues surrounding computer security.
Construct relational databases with an efficient design.
Produce variety of business documents.
Create dynamic presentations.
Perform basic operating system functions.
Apply basic networking functions.
Make decisions regarding project task management.
Exhibit customer service skills.
Demonstrate integration features of office suite.
Utilize office suite personal information manager.
Apply problem-solving methodologies.
Provide critical-thinking solution strategies.
Identify communication styles.
Demonstrate effective written communication skills.
Semester Sequence
Completion of this award may require taking courses at both campuses. For more information, please contact your faculty program advisor.
Qualifying score on the computer literacy assessment test or CPLT1000 or CPLT1100 or METS1000.
Third Semester
| CCIS1121 | Linux Admin 1 | 3 |
| CCIS2090 | Microsoft Office Integration | 3 |
| CCIS2680 | A+ Software Support | 3 |
| COMM1050 | Communication in the Workplace | 2 |
| | |
| Choose one of the following: | |
| MATH1050 | Math Pathways Plus for College and Careers | 4 |
| MATH1060 | Math Pathways for College and Careers | 3 |
Graduation ( 50 Credits )
Prerequisite: Basic computer literacy, familiarity with the Internet, college-level reading and communication ability, and proficiency in basic mathematics.
Semester listings reflect the recommended sequence. Due to circumstances beyond our control, the information herein is subject to change without notice.
6/24/2019 : BP 2111 / EP 2167