Overview and Award Outcomes
Overview
The IT Service Desk Technician is responsible for taking calls, troubleshooting, tracking and resolving issues for customers. This person must be an excellent communicator and troubleshooter who can excel in a fast paced environment. This certificate is designed for the individual seeking a position in the computer service desk environment. Students gain the skills necessary to operate, configure, and troubleshoot including an awareness of issues surrounding computer security in today's highly technological world. Students are also introduced to the concepts and practices required of an entry-level technology professional in an effort to prepare them to become service providers.
Prerequisite knowledge: Basic computer literacy, computer keyboarding, familiarity with the Internet, college-level reading and writing ability, and proficiency in basic mathematics.
Award Outcomes
Describe the changing role of IS Professionals
Describe issues surrounding computer security
Provide solutions using Microsoft productivity apps
Perform basic operating system functions
Exhibit customer service skills
Utilize office suite personal information manager
Apply problem-solving methodologies
Provide critical-thinking solution strategies
Differentiate desktop vs. cloud apps
Perform network administration tasks in a Cisco environment
Semester Sequence
Completion of this award may require taking courses at both campuses. For more information, please contact your faculty program advisor.
Prerequisite Knowledge: A student seeking this award should have qualifying assessment scores on the math, reading, writing, computer literacy, and keyboarding placement tests as identified by individual course prerequisites.
Graduation (30 Credits)
Semester listings reflect the recommended sequence. Due to circumstances beyond our control, the information herein is subject to change without notice. This listing is to be used strictly as an advising tool.
4/12/2021 : BP 2123 / EP 2124