Overview and Award Outcomes
Overview
IT Support prepares the student for employment providing service to computer users, including hardware and software installation and technical assistance. Coursework includes experiences and instruction in communication and problem-solving skills as well as technical training with hardware, software, operating systems, application software and network operations.
IT Support prepares the student to select, maintain, configure and oversee the installation of business-oriented computers and software. Students practice how to train and support users to include skills to analyze problems and resolve recurring difficulties such as issues surrounding computer security in today's highly technological world. This person must be an excellent communicator and troubleshooter who can excel in fast paced environment.
Prerequisite knowledge: Basic computer literacy, computer keyboarding, familiarity with the Internet, college-level reading and writing ability, and proficiency in basic mathematics.
Award Outcomes
• Demonstrate proficiency in Microsoft Office Applications
• Describe issues surrounding computer security
• Perform Microsoft Office integration tasks
• Demonstrate project management skill
• Demonstrate effective business communication skills
Career Opportunities
Positions are available as IT Support Specialist, IT Trainer, IT Coordinator, Help Desk and Computer Lab Assistant.
Semester Sequence
Completion of this award may require taking courses at both campuses. For more information, please contact your faculty program advisor.
Prerequisite Knowledge: A student seeking this award should have qualifying assessment scores on the math, reading, writing, computer literacy, and keyboarding placement tests as identified by individual course prerequisites.
First Semester
| ITEC1000 | Information Systems | 3 |
| ITEC1005 | Computer Security Awareness | 3 |
| ITEC1080 | Microsoft Productivity Apps 1 | 3 |
| ITEC1102 | PC Operating Systems | 3 |
| | |
| MATH1400 | College Algebra | 4 |
| or | |
| Choose 3 credits from MnTC Goal Area 3, 4, or 5 | 3 |
Graduation (60 Credits)
Semester listings reflect the recommended sequence. Due to circumstances beyond our control, the information herein is subject to change without notice.
1/8/2025 : BP 2108 / EP 2165