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IT Service Desk Technician (BP/EP) Occupational Certificate

Overview and Award Outcomes

Overview

The IT Service Desk Technician is responsible for taking calls, troubleshooting, tracking and resolving issues for customers. This person must be an excellent communicator and troubleshooter who can excel in a fast paced environment. This certificate is designed for the individual seeking a position in the computer service desk environment. Students gain the skills necessary to operate, configure, and troubleshoot including an awareness of issues surrounding computer security in today's highly technological world. Students are also introduced to the concepts and practices required of an entry-level technology professional in an effort to prepare them to become service providers. 

Prerequisite knowledge: Basic computer literacy, computer keyboarding, familiarity with the Internet, college-level reading and writing ability, and proficiency in basic mathematics.

Award Outcomes

Describe the changing role of IS Professionals

Describe issues surrounding computer security

Provide solutions using Microsoft productivity apps

Perform basic operating system functions

Exhibit customer service skills

Utilize office suite personal information manager

Apply problem-solving methodologies

Provide critical-thinking solution strategies

Differentiate desktop vs. cloud apps

Perform network administration tasks in a Cisco environment

Career Opportunities

Positions are available as an IT Service Desk Technician, IT System Specialist, and PC Technician.

Program Requirements

Technical Studies Required 30 Credits

Course NumberCourse TitleCourse Credits
CCDS1000How to Succeed in College

1

ITEC1000Information Systems

3

ITEC1005Computer Security Awareness

3

ITEC1080Microsoft Productivity Apps 1

3

ITEC1095Microsoft 365

2

ITEC1102PC Operating Systems

3

ITEC1105Network Admin 1

4

ITEC2065Help Desk/User Support

3

ITEC2075IT Career Readiness

2

ITEC2675A+ Hardware Support

3

ITEC2680A+ Software Support

3

General Education Required 0 Credits

General Education Elective 0 Credits

Technical Studies Elective 0 Credits

Total Occupational Certificate Credits 30

Semester Sequence

Completion of this award may require taking courses at both campuses. For more information, please contact your faculty program advisor.

Prerequisite Knowledge: A student seeking this award should have qualifying assessment scores on the math, reading, writing, computer literacy, and keyboarding placement tests as identified by individual course prerequisites.

First Semester

Course NumberCourse TitleCourse Credits
CCDS1000How to Succeed in College

1

ITEC1000Information Systems

3

ITEC1080Microsoft Productivity Apps 1

3

ITEC1095Microsoft 365

2

ITEC1102PC Operating Systems

3

ITEC2675A+ Hardware Support

3

Total Credits  15

Second Semester

Course NumberCourse TitleCourse Credits
ITEC1005Computer Security Awareness

3

ITEC1105Network Admin 1

4

ITEC2065Help Desk/User Support

3

ITEC2075IT Career Readiness

2

ITEC2680A+ Software Support

3

Total Credits  15

Graduation (30 Credits) 

Semester listings reflect the recommended sequence. Due to circumstances beyond our control, the information herein is subject to change without notice. This listing is to be used strictly as an advising tool. 

 

5/9/2022 : BP 2123 / EP 2124