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IT Support Specialist (BP/EP) Diploma

Overview and Award Outcomes

Overview

IT Support prepares the student for employment providing service to computer users, including hardware and software installation and technical assistance. Coursework includes experiences and instruction in communication and problem-solving skills as well as technical training with hardware, software, operating systems, application software and network operations.

IT Support prepares the student to select, maintain, configure and oversee the installation of business-oriented computers and software. Students practice how to train and support users to include skills to analyze problems and resolve recurring difficulties such as issues surrounding computer security in today's highly technological world. This Student must be an excellent communicator and troubleshooter who can excel in fast paced environment.

Prerequisite knowledge: Basic computer literacy, computer keyboarding, familiarity with the Internet, college-level reading and writing ability, and proficiency in basic mathematics.

Award Outcomes

Compare decision making solutions

Describe the changing role of IS Professionals

Describe issues surrounding computer security

Construct relational databases with an efficient design

Produce variety of business documents

Create dynamic presentations

Perform basic operating system functions

Perform network administration tasks in a Cisco environment

Perform system administration tasks in a Windows environment

Perform system administration tasks in a Linux environment

Make decisions regarding project task management

Exhibit customer service skills

Demonstrate application integration

Utilize a personal information manager

Apply problem-solving methodologies

Provide critical-thinking solution strategies

Identify communication styles

Demonstrate effective written communication skills

Demonstrate career readiness

Career Opportunities

Positions are available as IT Support Specialist, IT Trainer, IT Coordinator, Help Desk and Computer Lab Assistant

Program Requirements

Technical Studies Required 46 Credits

Course NumberCourse TitleCourse Credits
CCDS1000How to Succeed in College

1

ITEC1000Information Systems

3

ITEC1005Computer Security Awareness

3

ITEC1080Microsoft Productivity Apps 1

3

ITEC1090Microsoft Productivity Apps 2

3

ITEC1095Microsoft 365

2

ITEC1102PC Operating Systems

3

ITEC1105Network Admin 1

4

ITEC1110Windows Admin 1

3

ITEC1122Linux Admin 1

4

ITEC2055Project Management

3

ITEC2065Help Desk/User Support

3

ITEC2075IT Career Readiness

2

ITEC2090Microsoft Integration

3

ITEC2675A+ Hardware Support

3

ITEC2680A+ Software Support

3

General Education Required 0 Credits

Course NumberCourse TitleCourse Credits

General Education Elective 0 Credits

Technical Studies Elective 0 Credits

Total Diploma Credits 46

Semester Sequence

Completion of this award may require taking courses at both campuses.  For more information, please contact your faculty program advisor.

Prerequisite Knowledge: A student seeking this award should have qualifying assessment scores on the math, reading, writing, computer literacy, and keyboarding placement tests as identified by individual course prerequisites.

First Semester

Course NumberCourse TitleCourse Credits
CCDS1000How to Succeed in College

1

ITEC1000Information Systems

3

ITEC1005Computer Security Awareness

3

ITEC1080Microsoft Productivity Apps 1

3

ITEC1095Microsoft 365

2

ITEC1102PC Operating Systems

3

Total Credits  15

Second Semester

Course NumberCourse TitleCourse Credits
ITEC1090Microsoft Productivity Apps 2

3

ITEC1105Network Admin 1

4

ITEC1110Windows Admin 1

3

ITEC2055Project Management

3

ITEC2675A+ Hardware Support

3

Total Credits  16

Third Semester

Course NumberCourse TitleCourse Credits
ITEC1122Linux Admin 1

4

ITEC2065Help Desk/User Support

3

ITEC2075IT Career Readiness

2

ITEC2090Microsoft Integration

3

ITEC2680A+ Software Support

3

Total Credits  15

Graduation (46 Credits)

Semester listings reflect the recommended sequence.  Due to circumstances beyond our control, the information herein is subject to change without notice.

 

5/10/2022 : BP 2111 / EP 2167