MMST1125 Service Management
This course will cover the basics of customer relations, parts lookup, job documentation and the other aspects of running a service shop business. This course will cover the characteristics of hazardous wastes and its safe handling, storage, and disposal.
Prerequisite
None
Course Requirements and Evaluation
Refer to Course Syllabus for detailed information regarding the requirements and evaluation standards for this course. The Course Syllabus will be distributed the first week of the course.
Learning Outcomes
The following outcomes will be addressed in the course:
Explain the "Do's " of customer relations
Explain the "don'ts " of customer relations
Perform parts lookup for related equipment.
Identify customer dissatisfaction
Identify tools
Acknowledge customer problems
Perform work order completion
Organize tools
Apply customer satisfaction training
Text and References
A list of textbooks required for this course is available at the
campus store and in eServices.
Course Scheduling
The scheduled hours of instruction include sixteen hours for each lecture credit, thirty two hours for each lab credit and forty hours for each credit of supervised occupational experience (SOE). Lecture credit may include formal or impromptu lectures, demonstrations or discussions with the entire class or with small groups or individuals. Refer to the Credit Details section of this course outline for the credit breakdown.
Accommodations Statement
Access Services - Reasonable accommodations are available to qualified students with documented disabilities. Upon attending an intake meeting with Access Services, qualified students will receive a letter listing the approved accommodations that they may provide to their instructors. If you have a documented disability that may require accommodations, contact HTC Access Services at
AccessServices@hennepintech.edu or
https://hennepintech.edu/current-students/access-services/index.html.
Campus
Eden Prairie Campus: 952-995-1300
Credit Details