Overview and Award Outcomes
Overview
IT Support prepares the student for employment providing service to computer users, including hardware and software installation and technical assistance. Coursework includes experiences and instruction in communication and problem-solving skills as well as technical training with hardware, software, operating systems, application software and network operations.
IT Support prepares the student to select, maintain, configure and oversee the installation of business-oriented computers and software. Students practice how to train and support users to include skills to analyze problems and resolve recurring difficulties such as issues surrounding computer security in today's highly technological world. This person must be an excellent communicator and troubleshooter who can excel in fast paced environment.
Prerequisite knowledge: Basic computer literacy, computer keyboarding, familiarity with the Internet, college-level reading and writing ability, and proficiency in basic mathematics.
Award Outcomes
Compare decision making solutions
Describe the changing role of IS Professionals
Describe issues surrounding computer security
Construct relational databases with an efficient design
Produce variety of business documents
Create dynamic presentations
Perform basic operating system functions
Perform network administration tasks in a Cisco environment
Perform system administration tasks in a Windows environment
Perform system administration tasks in a Linux environment Make decisions regarding project task management
Exhibit customer service skills
Demonstrate application integration
Utilize a personal information manager
Apply problem-solving methodologies
Provide critical-thinking solution strategies
Demonstrate effective written communication skills
Demonstrate effective oral communication skills
Demonstrate career readiness
Semester Sequence
Completion of this award may require taking courses at both campuses. For more information, please contact your faculty program advisor
Prerequisite Knowledge: A student seeking this award should have qualifying assessment scores on the math, reading, writing, computer literacy, and keyboarding placement tests as identified by individual course prerequisites.
First Semester
| ITEC1000 | Information Systems | 3 |
| ITEC1005 | Computer Security Awareness | 3 |
| ITEC1080 | Microsoft Productivity Apps 1 | 3 |
| ITEC1102 | PC Operating Systems | 3 |
| | |
| MATH1400 | College Algebra | 4 |
| or | |
| Choose 3 credits from MnTC Goal Area 3, 4, or 5 | 3 |
General Education Electives
Choose credits from Hennepin Technical College's Minnesota Transfer Curriculum (MnTC) general education courses.
Choose a Total of: 6 Credits
MnTC Goal Area 3
A complete list of MnTC courses and Goal Areas that can be used to meet General Education requirements can be found at www.hennepintech.edu. The same course cannot satisfy more than one MnTC Goal Area requirement.
Graduation (60 Credits)
Semester listings reflect the recommended sequence. Due to circumstances beyond our control, the information herein is subject to change without notice.
3/13/2024 : BP 2108 / EP 2165