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IT Support Associate of Applied Science Degree

Overview and Award Outcomes

Overview

IT Support prepares the student for employment providing service to computer users, including hardware and software installation and technical assistance. Coursework includes experiences and instruction in communication and problem-solving skills as well as technical training with hardware, software, operating systems, application software and network operations.

IT Support prepares the student to select, maintain, configure and oversee the installation of business-oriented computers and software. Students practice how to train and support users to include skills to analyze problems and resolve recurring difficulties such as issues surrounding computer security in today's highly technological world. This person must be an excellent communicator and troubleshooter who can excel in fast paced environment.

Prerequisite knowledge: Basic computer literacy, computer keyboarding, familiarity with the Internet, college-level reading and writing ability, and proficiency in basic mathematics.

Award Outcomes

Compare decision making solutions

Describe the changing role of IS Professionals

Describe issues surrounding computer security

Construct relational databases with an efficient design

Produce variety of business documents

Create dynamic presentations

Perform basic operating system functions

Perform network administration tasks in a Cisco environment

Perform system administration tasks in a Windows environment

Perform system administration tasks in a Linux environment Make decisions regarding project task management

Exhibit customer service skills

Demonstrate application integration

Utilize a personal information manager

Apply problem-solving methodologies

Provide critical-thinking solution strategies

Demonstrate effective written communication skills

Demonstrate effective oral communication skills

Demonstrate career readiness

Career Opportunities

Positions are available as IT Support Specialist, IT Trainer, IT Coordinator, Help Desk and Computer Lab Assistant.

Program Requirements

Technical Studies Required 45 Credits

Course NumberCourse TitleCourse Credits
ITEC1000Information Systems

3

ITEC1005Computer Security Awareness

3

ITEC1080Microsoft Productivity Apps 1

3

ITEC1090Microsoft Productivity Apps 2

3

ITEC1095Microsoft 365

2

ITEC1102PC Operating Systems

3

ITEC1105Network Admin 1

4

ITEC1110Windows Admin 1

3

ITEC1122Linux Admin 1

4

ITEC2055Project Management

3

ITEC2065Help Desk/User Support

3

ITEC2075IT Career Readiness

2

ITEC2090Microsoft Integration

3

ITEC2675A+ Hardware Support

3

ITEC2680A+ Software Support

3

General Education Required 9 Credits

Course NumberCourse TitleCourse Credits
COMM1260Small Group Communication

3

ENGL1070Technical Writing

3

MATH1400College Algebra

4

or

Choose 3 credits from MnTC Goal Area 3, 4, or 5

3

General Education Elective 6 Credits

Choose credits from Hennepin Technical College’s Minnesota Transfer Curriculum (MnTC) general education courses.

Technical Studies Elective 0 Credits

Total Associate in Applied Science Degree Credits 60

Semester Sequence

Completion of this award may require taking courses at both campuses.  For more information, please contact your faculty program advisor

Prerequisite Knowledge: A student seeking this award should have qualifying assessment scores on the math, reading, writing, computer literacy, and keyboarding placement tests as identified by individual course prerequisites.

 

First Semester

Course NumberCourse TitleCourse Credits
ITEC1000Information Systems

3

ITEC1005Computer Security Awareness

3

ITEC1080Microsoft Productivity Apps 1

3

ITEC1102PC Operating Systems

3

 

MATH1400College Algebra

4

or

Choose 3 credits from MnTC Goal Area 3, 4, or 5

3

Total Credits  15

Second Semester

Course NumberCourse TitleCourse Credits
ITEC1090Microsoft Productivity Apps 2

3

ITEC1095Microsoft 365

2

ITEC1105Network Admin 1

4

ITEC2675A+ Hardware Support

3

 

ENGL1070Technical Writing

3

Total Credits  15

Third Semester

Course NumberCourse TitleCourse Credits
ITEC1110Windows Admin 1

3

ITEC2090Microsoft Integration

3

ITEC2680A+ Software Support

3

 

General Education Electives

6

Total Credits  15

Fourth Semester

Course NumberCourse TitleCourse Credits
ITEC1122Linux Admin 1

4

ITEC2055Project Management

3

ITEC2065Help Desk/User Support

3

ITEC2075IT Career Readiness

2

 

COMM1260Small Group Communication

3

Total Credits  15

General Education Electives

Choose credits from Hennepin Technical College's Minnesota Transfer Curriculum (MnTC) general education courses.

Course NumberCourse TitleCourse Credits

Choose a Total of:  6 Credits

MnTC Goal Area 3

A complete list of MnTC courses and Goal Areas that can be used to meet General Education requirements can be found at www.hennepintech.edu. The same course cannot satisfy more than one MnTC Goal Area requirement.

Course NumberCourse TitleCourse Credits
BIOL1000Biology in Society

4

BIOL1300Introduction to Forensic Science

3

BIOL1400Human Biology

4

BIOL2005General Biology I

4

BIOL2125Anatomy and Physiology I

4

BIOL2225Anatomy and Physiology II

4

BIOL2235Microbiology

4

CHEM1000Introduction to Chemistry

4

CHEM1100General, Organic, and Biological Chemistry Foundations

4

PHYS1005Introductory Physics I

3

PHYS1010Introductory Physics II

3

PHYS2005College Physics I

4

PHYS2010College Physics II

4

MnTC Goal Area 4

Course NumberCourse TitleCourse Credits
MATH1150Applications of Quantitative Reasoning

3

MATH1250Introduction to Statistics

3

MATH1400College Algebra

4

PHIL1000Introduction to Logic

3

MnTC Goal Area 5

Course NumberCourse TitleCourse Credits
ECON1200Principles of Microeconomics

3

ECON1300Principles of Macroeconomics

3

ENGL1200Introduction to Humanities

3

HIST1400Contemporary World History

3

POLI1000Introduction to American Government and Politics

3

PSYC1000General Psychology

3

PSYC1200Psychology Throughout the Lifespan

3

PSYC1300Abnormal Psychology

3

SOCI1100Introduction to Sociology

3

SOCI1200Marriage and Family

3

SOCI1400Race in America

3

SOCI1500Introduction to Criminal Justice

3

SOCI1600Food and Society

3

Graduation (60 Credits)

Semester listings reflect the recommended sequence.  Due to circumstances beyond our control, the information herein is subject to change without notice.

3/13/2024 : BP 2108 / EP 2165