Overview and Award Outcomes
Overview
This certificate is designed to prepare students for a career as an emergency dispatcher. The certificate will introduce students to all the different segments of public safety and the needs of each as it relates to communication. It will introduce the students to the knowledge, skills, and abilities needed to serve as a dispatcher. Students will be introduced to the types of technology that they will encounter in their careers.
Award Outcomes
Demonstrate the critical thinking, problem solving and communication skills necessary to be a successful dispatcher
Identify the components of the incident management system and integrate into daily work assignments
Define the duties of a public safety dispatcher and explain the vital role dispatchers have in emergency response
Explain the unique and varying roles, training, subcultures, and historical development, of public safety agencies
Determine the appropriate public service entity to respond to specific emergencies and what information would be needed for a safe and efficient response
Career Opportunities
The student will have the required knowledge and skills to be employed as an entry level 911 Dispatcher, Call Taker, Communications Officer, Communications Operator, Communications Specialist, Medical Dispatcher, Emergency Communications Operator (ECO), Police Dispatcher, Public Safety Dispatcher, or Telecommunicator throughout Minnesota and on a national level.
Semester Sequence
Offered at Eden Prairie Only
First Semester
| FRPT1137 | Introduction to Fire and Emergency Services | 3 |
| FRPT1250 | Incident Command for Emergency Services | 3 |
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| COMM1250 | Interpersonal Communication | 3 |
Second Semester
| FRPT1275 | Introduction to Emergency Communication Systems | 3 |
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| SOCI1500 | Introduction to Criminal Justice | 3 |
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| Choose one of the following: | |
| EMSV1000 | Introduction to EMS Systems | 1 |
| EMSV1050 | Emergency Medical Responder (First Responder) | 3 |
| EMSV1100 | Emergency Medical Technician - Basic | 6 |
Graduation (16 Credits)
Semester listings reflect the recommended sequence. Due to circumstances beyond our control, the information herein is subject to change without notice.
12/27/2022 : BP / EP 7445