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Dispatching Concepts Occupational Certificate

Overview and Award Outcomes

Overview

This certificate is designed to prepare students for a career as an emergency dispatcher. The certificate will introduce students to all the different segments of public safety and the needs of each as it relates to communication. It will introduce the students to the knowledge, skills, and abilities needed to serve as a dispatcher. Students will be introduced to the types of technology that they will encounter in their careers.

 

Award Outcomes

Demonstrate the critical thinking, problem solving and communication skills necessary to be a successful dispatcher

Identify the components of the incident management system and integrate into daily work assignments

Define the duties of a public safety dispatcher and explain the vital role dispatchers have in emergency response

Explain the unique and varying roles, training, subcultures, and historical development, of public safety agencies

Determine the appropriate public service entity to respond to specific emergencies and what information would be needed for a safe and efficient response

 

Career Opportunities

The student will have the required knowledge and skills to be employed as an entry level 911 Dispatcher, Call Taker, Communications Officer, Communications Operator, Communications Specialist, Medical Dispatcher, Emergency Communications Operator (ECO), Police Dispatcher, Public Safety Dispatcher, or Telecommunicator throughout Minnesota and on a national level.

Program Requirements

Technical Studies Required 9 Credits

Course NumberCourse TitleCourse Credits
FRPT1137Introduction to Fire and Emergency Services

3

FRPT1250Incident Command for Emergency Services

3

FRPT1275Introduction to Emergency Communication Systems

3

General Education Required 6 Credits

Course NumberCourse TitleCourse Credits
COMM1250Interpersonal Communication

3

SOCI1500Introduction to Criminal Justice

3

General Education Elective 0 Credits

Course NumberCourse TitleCourse Credits

Technical Studies Elective 1 Credit

Course NumberCourse TitleCourse Credits
Choose one of the following:

EMSV1000Introduction to EMS Systems

1

EMSV1050Emergency Medical Responder (First Responder)

3

EMSV1100Emergency Medical Technician - Basic

6

Total Occupational Certificate Credits 16

Course NumberCourse TitleCourse Credits

Semester Sequence

Offered at Eden Prairie Only

First Semester

Course NumberCourse TitleCourse Credits
FRPT1137Introduction to Fire and Emergency Services

3

FRPT1250Incident Command for Emergency Services

3

 

COMM1250Interpersonal Communication

3

Total Credits  9

Second Semester

Course NumberCourse TitleCourse Credits
FRPT1275Introduction to Emergency Communication Systems

3

 

SOCI1500Introduction to Criminal Justice

3

 

Technical Studies Electives

3

Choose one of the following:

EMSV1000Introduction to EMS Systems

1

EMSV1050Emergency Medical Responder (First Responder)

3

EMSV1100Emergency Medical Technician - Basic

6

Total Credits  7

Graduation (16 Credits)

Semester listings reflect the recommended sequence.  Due to circumstances beyond our control, the information herein is subject to change without notice.

 

5/6/2024 : BP / EP 7445