FRPT1275 Introduction to Emergency Communication Systems
This course will introduce students to emergency communication systems and the role of public safety telecommunicators, more commonly known as 9-1-1, dispatchers. All facets of emergency services (law enforcement, fire, emergency medical services) will be explored as they relate to emergency communications. Students will be introduced to each segment and their specific needs as it relates to communication. Other topics include interpersonal communication, telephone communication skills, communication technology, computer aided dispatch, and call classification and prioritization.
Prerequisite
Qualifying score on writing assessment test OR
ENGL0930 with a grade of "C" or better and Qualifying score on keyboarding assessment test OR
CPLT1000
Course Requirements and Evaluation
Refer to Course Syllabus for detailed information regarding the requirements and evaluation standards for this course. The Course Syllabus will be distributed the first week of the course.
Learning Outcomes
The following outcomes will be addressed in the course:
Explain the duties of a public safety tele-communicator within emergency services
Identify the needs of the incident command system (ICS) in an emergency situation
Explain the enhanced 9-1-1 system as it pertains to city, county and cell phone calls for service
Gather factual information and apply it to a given problem in a manner that is relevant, clear, and comprehensive
Identify possible bias in the information given and selected
Differentiate between the role of call taker and dispatcher
Describe the information required to dispatch medical, police, and fire units to the many different calls they respond to
Draw an organizational matrix that is representative of the anatomy of emergency services communications
Identify the common terminology used in the emergency communication system
Evaluate the role of geographic information system (GIS) mapping and enhanced 911 systems
List the various State and Federal regulations that affect the emergency communications
Describe techniques for relaying clear, effective communications
Identify the technical aspect of how basic radio systems work for use in the public radio system and how they are licensed
Articulate the foundational security concepts and best practice principles of analog and digital public radio systems
Compare and contrast “right to know” information and protected personal and personally-identifiable information
Text and References
A list of textbooks required for this course is available at the
campus store and in eServices.
Course Scheduling
The scheduled hours of instruction include sixteen hours for each lecture credit, thirty-two hours for each lab credit, and forty hours for each credit of supervised occupational experience (SOE). Lecture credit may include formal or impromptu lectures, demonstrations, or discussions with the entire class or with small groups or individuals. Refer to the Course Credits section of this course outline for the credit breakdown.
Accommodations Statement
Access Services - Reasonable accommodations are available to qualified students with documented disabilities. Upon attending an intake meeting with Access Services, qualified students will receive a letter listing the approved accommodations that they may provide to their instructors. If you have a documented disability that may require accommodations, contact HTC Access Services at
AccessServices@hennepintech.edu or
https://hennepintech.edu/current-students/access-services/index.html.
Campus
Eden Prairie Campus: 952-995-1300
Credit Details