CULA1525 Dining Experience and Expectations
This course examines the detailed operation of a restaurant dining room. Topics include types of table service, dining room organization and table settings, staffing, responsibilities of dining room personnel, customer sales and service. Includes practical experiences in a public dining room.
Course Requirements and Evaluation
Refer to Course Syllabus for detailed information regarding the requirements and evaluationstandards for this course. The Course Syllabus will be distributed the first week of the course.
Learning Outcomes
The following outcomes will be addressed in the course:
Demonstrate the general rules of table settings and service
Describe American, English, French and Russian Service
Perform service methods such as banquets, buffets, catering and a la carte
Describe the functions of dining service personnel
Discuss training procedures for dining room staff
Discuss procedures for processing guest checks using current technology
Demonstrate an understanding of guest service, the handling of difficult situations and the ADA
Explain inter-relationships and work flow between dining room and kitchen operations
Discuss sales techniques for service personnel including menu knowledge and suggestive selling
Create room arrangements to provide optimum guest satisfaction
Exhibit knowledge and skills in tableside food preparation and service
Develop human relations skills necessary for working in a front of the house position
Text and References
A list of textbooks required for this course is available at the bookstore.
Course Scheduling
The scheduled hours of instruction include sixteen hours for each lecture credit, thirty two hours for each lab credit and forty hours for each credit of supervised occupational experience (SOE). Lecture credit may include formal or impromptu lectures, demonstrations or discussions with the entire class or with small groups or individuals. Refer to the Credit Details section of this course outline for the credit breakdown.
Accommodations Statement
Disability Services assists students with disabilities who need accommodations to access programs, services and college activities. If this applies to you, please contact the DS Office on your campus to initiate the accommodations process.
Brooklyn Park Campus - 763-488-2477
Eden Prairie Campus – 952-995-1544
Campus
Brooklyn Park Campus: 952-995-1300
Credit Details