OFCR1317 Medical Office Procedures - End Dated 5/21/24
This is an introductory course to medical office procedures and the administrative medical assisting profession. Topics covered will include medicolegal regulations, ethical responsibilities, telephone etiquette, customer service, appointment scheduling, medical records management and written communication. Students will utilize a fully online integrated practice management and electronic health record system.
Course Requirements and Evaluation
Refer to Course Syllabus for detailed information regarding the requirements and evaluation standards for this course. The Course Syllabus will be distributed the first week of the course.
Learning Outcomes
The following outcomes will be addressed in the course:
Describe medicolegal and HIPAA responsibilities in health care
Describe ethical responsibilities in health care
Perform basic medical receptionist clerical functions
Communicate effectively over the telephone
Schedule patient medical appointments and procedures
Manage patient medical records
File records according to appropriate systems and conventions
Prepare written correspondence common to the medical practice setting
Process mail and telecommunications
Utilize a fully online integrated practice management and electronic health record system
Perform an Internet job search for a medical office support position
Create a resume and cover letter for a medical office support position
Text and References
A list of textbooks required for this course is available at the
campus store and in eServices.
Course Scheduling
The scheduled hours of instruction include sixteen hours for each lecture credit, thirty two hours for each lab credit and forty hours for each credit of supervised occupational experience (SOE). Lecture credit may include formal or impromptu lectures, demonstrations or discussions with the entire class or with small groups or individuals. Refer to the Credit Details section of this course outline for the credit breakdown.
Accommodations Statement
Access Services - Reasonable accommodations are available to qualified students with documented disabilities. Upon attending an intake meeting with Access Services, qualified students will receive a letter listing the approved accommodations that they may provide to their instructors. If you have a documented disability that may require accommodations, contact HTC Access Services at
AccessServices@hennepintech.edu or
https://hennepintech.edu/current-students/access-services/index.html.
Campus
Brooklyn Park Campus and Eden Prairie Campus: 952-995-1300
Credit Details